At Everbuild, we prioritize fairness, transparency, and satisfaction in all transactions. Our refund policy is designed to protect all parties involved and maintain the integrity of our platform. Everbuild retains a 10% service fee from the freelancer side to support the operational costs of the platform. Therefore, a “full refund” refers to 90% of the deposited sum, as the service fee is non-refundable.

Full Refunds

  • Available if the freelancer has not started working on the project, amounting to 90% of the initial deposit.
  • If work has begun, the possibility of a full refund will be assessed based on the initial agreement.

Partial Refunds

  • If the freelancer has started but not completed the project, a partial refund may be available.
  • The refund amount will be determined in consultation with both parties, reflecting the uncompleted work.

Completed Projects

  • If the hiring party has received the full service but is not satisfied with the quality of work, they may be eligible for a refund of 90% of the initial money deposited into escrow.
  • This refund is subject to conflict resolution attempts and must align with Everbuild’s Conflict Resolution Policy.

No Refunds

  • No refunds will be provided once the project is completed, and the hiring party has approved the work without dispute.

Service Fee

  • Everbuild retains a 10% service fee from the total project cost. This fee is non-refundable and supports the operational costs of the platform.

Dispute Resolution

  • We encourage open communication to resolve disputes.
  • If a resolution cannot be reached, please refer to our Dispute Resolution Policy for guidance.

Requesting a Refund

  • To request a refund, please contact our support team with your project details and reason for the request.
  • Our team will review your request and work diligently to reach a fair resolution.

Changes to the Refund Policy

  • Everbuild may modify this Refund Policy at any time.
  • Users will be notified of any changes, and continued use of Everbuild constitutes acceptance of the new policy.

Conclusion

Thank you for choosing Everbuild. We’re committed to ensuring a fair and transparent process for all users. If you have any questions or concerns about this policy, please contact us. We’re here to help!

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