At Everbuild, we prioritize fairness, transparency, and satisfaction in all transactions. Our refund policy is designed to protect all parties involved and maintain the integrity of our platform. Everbuild retains a 10% service fee from the freelancer side to support the operational costs of the platform. Therefore, a “full refund” refers to 90% of the deposited sum, as the service fee is non-refundable.
Full Refunds
- Available if the freelancer has not started working on the project, amounting to 90% of the initial deposit.
- If work has begun, the possibility of a full refund will be assessed based on the initial agreement.
Partial Refunds
- If the freelancer has started but not completed the project, a partial refund may be available.
- The refund amount will be determined in consultation with both parties, reflecting the uncompleted work.
Completed Projects
- If the hiring party has received the full service but is not satisfied with the quality of work, they may be eligible for a refund of 90% of the initial money deposited into escrow.
- This refund is subject to conflict resolution attempts and must align with Everbuild’s Conflict Resolution Policy.
No Refunds
- No refunds will be provided once the project is completed, and the hiring party has approved the work without dispute.
Service Fee
- Everbuild retains a 10% service fee from the total project cost. This fee is non-refundable and supports the operational costs of the platform.
Dispute Resolution
- We encourage open communication to resolve disputes.
- If a resolution cannot be reached, please refer to our Dispute Resolution Policy for guidance.
Requesting a Refund
- To request a refund, please contact our support team with your project details and reason for the request.
- Our team will review your request and work diligently to reach a fair resolution.
Changes to the Refund Policy
- Everbuild may modify this Refund Policy at any time.
- Users will be notified of any changes, and continued use of Everbuild constitutes acceptance of the new policy.
Conclusion
Thank you for choosing Everbuild. We’re committed to ensuring a fair and transparent process for all users. If you have any questions or concerns about this policy, please contact us. We’re here to help!